RETURN POLICY

Last updated: June 4th, 2026

We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.
Please carefully review this Return Policy before making a purchase from our www.maraschinocherryclub.com website ("Website"). This Return Policy applies only to purchases made directly from our Website. If you purchased our products from a third-party retailer or any other platform, please refer to their respective return and refund policies. We are unable to process returns or refunds for products purchased through other channels.
By placing an order, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined herein.

1. Returns

1.1 Eligibility: To be eligible for a return, the item must meet the following criteria:
• It must be unworn, unwashed, and in the same condition as when you received it.
• It must have the original tags and labels attached.
• It must be free from stains, odors, or any signs of damage caused by the customer.
1.2 Timeframe: You may request a return within 14 days from the date of delivery. After this period, we cannot accept returns.
1.3 Return Process: To initiate a return, please follow these steps:
• Take photos of the item, if possible, to assist us with our review and help expedite the return process.
• Email us at the address provided on our contact page to request a return and obtain a return merchandise authorization (RMA) number.
• Upon authorization of your return, follow the return instructions provided, include the RMA number inside the package, and securely pack the item in its original packaging (or a suitable alternative) to ensure its protection during transit.
• Promptly ship the item back to us using a trackable shipping method.
1.4 Return Shipping Costs: You are responsible for the return shipping costs, unless the item is defective, damaged, or incorrectly shipped.
1.5 Return Inspection and Refunds: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. We will notify you via email regarding the status of your refund.

2. Exchanges

Please email us at the address provided on our contact page to request an exchange. Items must meet the eligibility criteria outlined in section 1.1 to qualify for an exchange. Exchanges are subject to product availability. You may be responsible for any price difference between the exchanged items.

3. Non-Returnable Items

The following items are non-returnable:
• Items that have been worn, washed, or altered.
• Items without their original tags and labels attached.
• Intimate apparel, including underwear and swimwear, for hygiene reasons.
• Custom-made or personalized items.
• Items designated as final sale (unless they are defective, damaged, or incorrectly shipped).

4. Defective, Damaged, or Incorrect Items

In the rare event that you receive a defective, damaged, or incorrect item, please email us at the address provided on our contact page immediately to report the issue and request a replacement or refund. Replacements are subject to product availability.

5. Refunds

5.1 Refund Method: Approved refunds will be processed and automatically credited to the original payment method used for the purchase. Please note that the time it takes for a refund to be reflected in your payment account may vary depending on the financial institutions and payment processors involved.
5.2 Refund Exceptions: The following items are not eligible for refunds:
• Gift cards or e-gift cards.
• Items for which a return is requested after the specified return period.
• Items that do not meet the eligibility criteria outlined in section 1.1.
5.3 Refund of Shipping Costs: Shipping costs are non-refundable unless the item is defective, damaged, or incorrect.

6. Customer Support

If you have any questions, concerns, or need further assistance regarding this Return Policy, please contact our customer support team through our contact page. We are here to help and will respond to your inquiries as soon as possible.