RETURN POLICY

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We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.
Please carefully review this Return Policy before making a purchase from our www.maraschinocherryclub.com website ("Website"). This Return Policy applies only to purchases made directly from our Website. If you purchased our products from a third-party retailer or any other platform, please refer to their respective return and refund policies. We are unable to process returns or refunds for products purchased through other channels.
By placing an order, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined herein.

1. Returns

1.1 Eligibility: To be eligible for a return, the item must meet the following criteria:
• It must be unworn, unwashed, and in the same condition as when you received it.
• It must have the original tags and labels attached.
• It must be free from stains, odors, or any signs of damage caused by the customer.
1.2 Timeframe: You may request a return within 14 days from the date of delivery. After this period, we cannot accept returns.
1.3 Return Process: To initiate a return, please follow these steps:
• Take photos of the item, if possible, to assist us with our review and help expedite the return process.
• Visit our self-service return portal (linked at the bottom of this Return Policy's webpage) to request a return and obtain a return merchandise authorization (RMA) number.
• Pack the item, along with any promotional items upon our request, securely in the original packaging (or a suitable alternative) to ensure its protection during transit.
• Include the RMA number and any relevant documentation inside the package.
• Ship the item back to us using a trackable shipping method.
1.4 Return Shipping: You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe delivery of your return.
1.5 Return Inspection and Refunds: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. We will notify you via email or phone regarding the status of your refund.

2. Exchanges

Please visit our self-service return portal to request an exchange. Exchanges are subject to product availability. You may be responsible for any price difference between the exchanged items.

3. Non-Returnable Items

The following items are non-returnable:
• Items that have been worn, washed, or altered.
• Items without their original tags and labels attached.
• Intimate apparel, including underwear and swimwear, for hygiene reasons.
• Custom-made or personalized items.
• Items purchased on sale, during clearance events, or using a promotional discount (unless they are defective or damaged).

4. Defective, Damaged, or Incorrectly Shipped Items

In the rare event that you receive a defective, damaged, or incorrect item, please visit our self-service return portal immediately to report the issue and request a replacement or refund, subject to product availability.

5. Refunds

5.1 Refund Method: Approved refunds will be processed and automatically credited to the original payment method used for the purchase. Please note that it may take a reasonable amount of time for the refund to be reflected in your payment account, depending on the financial institutions and payment processors involved.
5.2 Refund Exceptions: The following items are not eligible for refunds:
• Gift cards or e-gift cards.
• Items returned after the specified return period.
• Items that do not meet the eligibility criteria outlined in section 1.1.
5.3 Refund of Shipping Costs: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).

6. Customer Support

If you have any questions, concerns, or need further assistance regarding this Return Policy, please contact our customer support team through our contact page. We are here to help and will respond to your inquiries as soon as possible.

 

To initiate a return, please click here.